Return & Refund

WE VALUE, SO WE CARE! Your Satisfaction is our top priority.

Order cancellation:

All orders can be cancelled before they are shipped out. You are advised to contact us within 12 hours or sonner for your paid order which needs to be altered or cancelled. Once the packaging and shipping process has started, we are sorry that your order can no longer be cancelled or altered.

Exchange & refunds:

For any reason if you are not satisfied with the purchase within 45 days upon order delivery, please send us your order detail (with problems specified) to our email address:, If the problem of your order is not the responsibility of your part after confirmation, we will refund or resend a new replacement (with negotiated shipping fee charged) within 2 business days.

All refunds for returns, order cancellations, missing & defective orders will be issued within 2 business days upon confirmation, the refund will be sent back to your original order-paid account.

Please remember it can take some time for your bank or credit card company to process and post the refund. Please contact us if the refund is not posted in your account after 1 week’s time.


We offer an extensive 45-day return policy upon order delivery with following requirements:

1. Eligibilities of returns are subject to the following conditions & events only:

  • Defective order received
  • Damaged order received
  • Product quality issue within 45 day's use.
  • Different product received.

2. You MUST contact us at first for a return request. If your return is accepted, we’ll send you a return shipping label via email, as well as instructions on how and where to send your package back to us. You’ll also be informed via email if your return request is rejected.

3. Your item must be in the same condition as you received it, unworn or only slightly used.

4. It’s the responsibility of our customers to pay the shipping fee for returns. We  will refund all returned orders within 2 business days except on holidays with email notification.

Missing orders (failed to delivery within 1 month) will be refunded in full amount. 

You can always contact us if your have questions regarding our returns, order cancellations, missing & defective orders policy and otherwise.

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